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Music Bumblebees - FAQs

 

 

Q: What payment methods do you accept?

A: We accept PayPal, Mastercard, Visa, Cheque, and Direct Deposit to our bank account.

If you prefer to pay by Mastercard or Visa, please select PayPal at the check out, and select credit card payment when you are transferred to the PayPal page, you don't need a PayPal account to make credit card payment via PayPal.


Q: What exactly happens after I placed an order?

A: An automated email will be sent to you confirming your order and your order number. If you paid by PayPal or credit cards, your order will be packed and despatched as soon as we can, usually within 1-2 working days. If you opted to pay by cheque or direct deposit, your order will be dispatched as soon as the payment is cleared in our bank account. At any stage if you have any questions, please email us and quote your order number, we will respond within 24 hours.


Q: Is it safe to enter my credit card details onto your site?
A: At Music Bumblebees, we have gone to great lengths to ensure our payment process is totally secure for all our customers to use. We have a world class payment process in place, with the highest level of security available (128bit encryption). Details regarding your order and delivery are sent to us and all payment details are sent via the PayPal's secure online payment gateway. At no stage do we have access to your credit card details. If you still do not feel comfortable ordering online using credit card you are most welcome to select cheque or direct deposit methods.

Q: What happens to the personal information I give you?
A: At Music Bumblebees, we are committed to maintaining your privacy and can reassure you that we do not and will never sell or share our customers' personal details to or with any other companies.

Q: What if I’m not happy with my order?
A: When you shop with Music Bumblebees, we want your experience an enjoyable one. This extends right to the moment you receive your order. If you are unhappy with your order for any reason once you have received your order, please let us know within 30 days, we will give you a full refund when you return the item(s).

Q: How much do you charge for shipping and handling?
A: We are currently providing (for a limited time only) FREE domestic delivery for all orders within Australia over $50, for orders within Australia under $50, we are currently offering a flat delivery fee of $5.00 only. Please provide your physical address, it can be your home or work address. Couriers have AUTHORITY TO LEAVE. Orders will be left in a SAFE DRY PLACE at your nominated delivery address. Deliveries to uni blocks will be via Australia Post - NO AUTHORITY TO LEAVE is available at unit block addresses. ALL develiveries to businesses will require a signature upon delivery.
 Q: Do you provide international shipping?
A: Yes, we do, we will make all efford to send our products to every corner of the world as quickly as we can. The shipping calculator on our Check Out page will estimate the shipping cost for you. We use Australia Post, and depending on where you are, it will take at least 7 days to up to a few weeks to reach you. If you haven't received your international order after 3 weeks, please let us know, and we will investigate it for you.

 

Q: What currency do you accept?


A: At this stage, we only accept Australian Dollar, all prices shown on our website is Australian Dollar.

Q: Do you have a physical shop? Can I pick up?
A: No, we don't have a physical shop, and we don't provide pick up. However, our flagship product the Music Bumblebees Aural & Theory Workbooks Series is available through all good music stores in Australia. If they don't have them in stock, just ask them to order through Hal Leonard/AMPD, which is the distributor for our Workbooks Series.

 

Q: What does your 100% Satisfactiion Guarantee mean?
A: When we show the 100% Satisfaction Guarantee icon (see below) on a product page, that means we are so confident with the quality of the product, if for any reason you are not satistify with the product, we will replace, repair or refund the product within 30 days. To make it easy for you, we will even organise and pay a courier to pick up the item from your place, so you can have full confidence on the item you purchase. 

100% Guarantee

 

Any other questions?
Please contact us - we'd love to hear from you! 

 

 


© 2010 Music Bumblebees. All Rights Reserved.